Refund & Cancellation Policy
We believe in transparent, honest business. Learn how our 14-day free trial, straightforward cancellation procedures, and fair refund mechanisms protect your gym investment.
• 14-Day Free Trial (100% Risk Free): Every feature is available upfront with zero deposit or credit card required.
• Cancel Monthly Plans Anytime: No contracts, no penalty fees. Cancel whenever you choose.
• 7-Day Money-Back on Annual Plans: Full peace of mind when choosing our discounted annual plans.
• Fast Reversal on Billing Errors: Duplicate or accidental debits are refunded in full within 48 hours.
1. Statement of Purpose & Fair Practice
At Techfeifan Gym & Studio Software, customer trust is our highest priority. We want gym owners, fitness studio founders, and martial arts academies to experience measurable value before and after making any financial commitment.
This Refund and Cancellation Policy establishes the precise terms under which subscriptions to our cloud gym management software may be canceled, paused, or refunded. This policy adheres to the guidelines prescribed by the Reserve Bank of India (RBI), the Consumer Protection (E-Commerce) Rules, 2020, and leading Indian payment aggregators (including Razorpay, Cashfree, and PayU).
2. "Try Before You Buy" — 14-Day Full Free Trial
To ensure you never purchase software that does not perfectly suit your gym:
- Every new subscriber receives an unrestricted 14-Day Pro Free Trial upon sign-up;
- No credit card, debit card, or bank authorization is required;
- You have the complete opportunity to test computerized billing, biometric/QR attendance, WhatsApp reminders, and member portal functionality in your real gym environment;
- Because you are given a full 14 days of free access prior to any purchase, all paid subscriptions initiated after this trial are presumed to be fully evaluated by you.
3. Monthly Subscription Cancellation Terms
- No Long-Term Lock-in: Monthly plans operate on a flexible pay-as-you-go 30-day billing cycle. You are never locked into an annual contract;
- Immediate 1-Click Cancellation: You can cancel your monthly subscription at any time directly through your software settings or by notifying support at billing@techfeifan.online;
- Service Continues Until Period End: Once canceled, your account remains fully operational until the final day of your currently paid monthly billing cycle. No further automatic renewals will occur;
- No Partial Month Refunds: Because cloud computing resources, WhatsApp messaging quotas, and server storage are allocated upfront, payments for already consumed or ongoing 30-day monthly cycles are non-refundable.
4. Annual (Yearly) Subscription 7-Day Money-Back Guarantee
When you invest in an annual plan to take advantage of our discounted rate:
- 7-Day Evaluation Period: If within seven (7) calendar days of purchasing an annual subscription, you determine that Techfeifan does not meet your business requirements, you are entitled to request a refund;
- Refund Computation: Upon receiving your written request within the 7-day window, we will refund your annual subscription fee, less nominal third-party payment gateway transaction fees (typically 2% to 3% charged by payment processors);
- Beyond 7 Days: Refund requests submitted after 7 calendar days from the payment date are non-refundable. However, you may request to pause your subscription (e.g., during gym renovation) for up to 60 days, or transfer the remaining license validity to another branch upon written approval.
5. Accidental or Duplicate Billing Reversal
In the rare event of technical network glitches, double payment processing, or accidental multiple debits:
- Techfeifan will immediately issue a 100% full refund of the duplicate amount;
- No administrative fees or gateway processing cuts will be deducted;
- Reversals are prioritized and triggered within 24 to 48 hours of verification.
6. Hardware, Turnstile Gate & Installation Services
- Physical Hardware (Turnstiles, Biometric Scanners, RFID Cards): Hardware equipment manufactured by third parties (ZKTeco, Hikvision, Essl, etc.) is governed by the respective hardware manufacturer's warranty and return policy. Physical hardware once dispatched or installed cannot be returned to Techfeifan;
- Software Setup & Migration: Digital data migration assistance (Excel sheet imports) and online onboarding calls provided by Techfeifan are 100% Free of charge.
7. How to Request a Refund & Required Details
To request a refund under the eligible conditions detailed above, please follow this straightforward process:
Step 1: Submit a Written Request
Send an email from your registered admin email address to billing@techfeifan.online or contact our WhatsApp helpline at +91 919876543210.
Step 2: Provide Transaction Details
- Gym Trade Name;
- Registered Owner Name & Mobile Number;
- Payment Date & Amount Paid;
- Payment Gateway Transaction ID / UPI Reference Number (UTR);
- Brief reason for cancellation (helps our engineering team improve the product).
Step 3: Verification & Settlement
Our billing desk will verify the transaction within 24 business hours and confirm the refund authorization via email and WhatsApp.
8. Settlement Timelines & Payment Mode
- All approved refunds are credited strictly back to the original payment source (original UPI VPA, Bank Account, Debit Card, or Credit Card) in strict compliance with RBI Anti-Money Laundering (AML) standards;
- Refunds are never issued in cash or to third-party bank accounts;
- Settlement Cycle: Once triggered, the funds will reflect in your account within 5 to 7 working banking days, depending on the recipient bank's clearing cycle.
9. Dedicated Billing & Escalation Desk
If you have questions regarding an existing invoice or wish to clarify any point in this policy: